We aim to support our residents to remain in their homes and communities through the provision of aids and adaptations.
We believe everyone should be able to live safely, comfortably and independently in their home. We understand that health conditions, disabilities and changing circumstances can affect how people use their home over time. That is why we are committed to working with residents and partner agencies to support individual needs wherever possible.
The purpose of this policy is to explain how we manage requests for aids and adaptations, how decisions are made, and what residents can expect from us throughout the process.
Here's what you need to know
What are aids and adaptations?
Changes to your home that make it easier and safer for you to live independently.
What we can provide
Grab rails, lever taps and handrails.
Ramps and step alterations.
Accessible showers or bathroom changes.
Minor adaptations to improve mobility and safety.
Conditions
You must be a West Kent tenant.
Adaptations must be reasonable and practical for your home.
We prioritise essential health and safety needs.
How to apply
Contact us and explain what you need.
Provide supporting evidence (like an occupational therapist report).
We’ll assess your request and confirm what we can do.
What we don’t cover
Major structural changes without funding support.
Adaptations that reduce property safety or value.
Requests without clear medical or practical need.
How we support you
Work with occupational therapists and health professionals.
Offer advice on funding options for larger works.
Complete approved adaptations as quickly as possible.