We're committed to making information easy to find and understand.
If you can't find what you're looking for on our website, this page explains how and when you can ask us for it.
How to make a STAIRs request
From April 2027, residents and their representatives will be able to request access to certain information held by us under the Social Tenant Access to Information Requirements (STAIRs).
We're currently putting the process in place to support these requests. More information about who can make a request, what information can be requested and how the process works will be published closer to April 2027.
Can't find the information you're looking for?
If you think information that should be included in our STAIRs publication scheme is missing, please let us know by emailing stairs@wkha.org.uk.
We'll review your request and check whether the information falls within the scope of the publication scheme.
You can nominate a representative to make the complaint on your behalf. If doing so, please let us know who your representative is.
We will then review whether we hold the information and whether it should be available through our STAIRs publication scheme. We will complete our review within 30 calendar days.
If our review finds that the information should have been published, we will take appropriate action to make it available, subject to any information we are entitled or required to withhold or redact.
If you are dissatisfied with the outcome of our review, you can escalate the matter directly to the Housing Ombudsman.
Information in accessible formats
We want everyone to be able to access information about our work and services. If you would like information in a different format, please get in touch with us at communicationsteam@wkha.org.uk.
We can provide information in a range of accessible formats, including:
Large print
Braille
Audio
Translated copies.