Complaints Performance and Service Improvement Report
We welcome feedback from residents and use complaints as an opportunity to learn and improve. The Complaints Performance and Service Improvement Report explains how we handled complaints during 2025/26, what residents told us, and the action we've taken to improve our services as a result.
It also highlights our performance against the Housing Ombudsman's Complaint Handling Code and the progress we've made in strengthening complaint handling across the organisation.
Read our 2025/26 Complaints Performance and Service Improvement Report