We want residents to receive safe, respectful and high-quality services from people with the right knowledge, skills and behaviours.
Our Professionalism Policy explains how we make sure people working for West Kent have the skills, knowledge, experience and behaviours needed for their role. It sets out how we support learning and development and meet regulatory requirements.
Here's what you need to know
What does the Professionalism Policy cover?
Recruitment and induction
Learning and development
Housing qualifications, where required
Performance and accountability
Professional standards and behaviours
Raising concerns.
Why do we have this policy?
The policy supports the Regulator of Social Housing's Competence and Conduct Standard. It helps make sure residents receive safe, respectful and high-quality services.
How do residents benefit?
The policy helps make sure staff at West Kent have the skills, knowledge and support needed to do their job well and provide a good service.