We expect everyone working for or representing West Kent to act professionally and treat people with dignity and respect. Our Code of Conduct sets out the standards of behaviour we expect and helps make sure customers are treated fairly, with dignity and respect.
The Code applies to our colleagues, Board and committee members, contractors, partners and service providers, as well as involved residents acting on behalf of West Kent.
Here's what you need to know
Everyone working for or representing West Kent is expected to:
Treat residents and colleagues with dignity, respect and fairness.
Act honestly, professionally and responsibly.
Put residents at the heart of decisions and services.
Communicate clearly and keep residents informed.
Take ownership and deliver on commitments.
Work safely and within the limits of their role and experience.
Protect confidential and personal information.
Declare any conflicts of interest.
Speak up about inappropriate, unsafe or unethical behaviour.
Learn from feedback, complaints and mistakes.
Why do we have a Code of Conduct?
The Code supports the Regulator of Social Housing's Competence and Conduct Standard and helps make sure residents and customers are treated fairly and respectfully.
How do residents and customers benefit?
The Code helps set clear expectations for how people working for or representing West Kent should behave when providing services and support.