The Together with Tenants charter was proposed by the National Housing Foundation for social housing providers to adopt.
The charter outlines six key commitments focused on strengthening the relationship between residents and landlords.
In October 2021 the scrutiny panel reviewed the charter to assess its suitability for West Kent’s adoption before consulting with residents. In March the Board approved the adoption of Together with Tenants.
The key commitments are:
- Relationships - will treat all residents with respect in all of our interactions. Relationships will be based on openness, honesty and transparency.
- Communication - residents will receive clear, accessible and timely information from us on the issues that matter to them, including important information about their homes and local community, how we’re working to address problems, how we are run, and information about performance on key issues.
- Voice and influence - we will seek and value the views of residents, and will use this information to inform decisions. Every individual resident will feel listened to on the issues that matter to them and can speak without fear.
- Accountability - Collectively, residents will work in partnership with us to independently scrutinise and hold us to account for the decisions that affect the quality of their homes and services.
- Quality - residents can expect their homes to be good quality, well maintained, safe and well managed.
- When things go wrong - Residents will have simple and accessible routes for raising issues, making complaints and seeking redress. Residents will receive timely advice and support when things go wrong.
For more information, please visit the Together with Tenants website.