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    West Kent residents have been getting involved in digital events to help shape and improve services.

    The Coronavirus outbreak and subsequent lockdown meant that resident involvement events had to be put on hold, but alternative opportunities have been created for residents to have their voices heard. 

    The first event involved a live testing of the West Kent website, with 50 residents taking part. They completed a series of specified tasks and then fed back on how easy it was to navigate the site and find information.

    The next was a virtual meeting where residents gave their thoughts on a series of images and messages that will be used to create a new campaign to help support residents who have rent issues. Residents shared their thoughts about the tone of the messages and designs and came up with some new ideas.

    Both events were well attended, and all the input from residents will inform the development of both the website and rent campaign.

    As well as these one-off events, residents also have the chance to get involved digitally by joining the West Kent residents’ discussion group- a closed Facebook group for residents to share their views.

    There is more information about how to get involved with events and the discussion group on the resident involvement page of the website.

    An update on our repairs service

    From 1 and 15 June, we'll be resuming home surveys and routine repairs.


    What we've been doing

    We’ve been working hard to continue to provide our services, while keeping you and your home safe.