From Monday 15 June, we’re starting to work through our repairs backlog for routine repairs.
If you’ve already reported a repair, you don’t need to do anything. We’ll contact you with an appointment. Please be patient with us, it might take us a couple of weeks to contact you - we have 3000 repairs in our backlog.
We’ll contact you by text message or email. Please try and make the appointment we give you; you’ll have to wait longer if you need to reschedule.
We're prioritising jobs by type and urgency, not by date logged, so we won’t be able to stick to our normal timescales.
If you need to report an emergency repair, please call 0800 1691122.
If you need to report a new repair that isn’t an emergency, please email help@wkha.org.uk or use our tenant portal, My West Kent (add link). New repairs logged from 15 June onwards will have a six week wait time for an appointment.