From Monday 1 June, we’ll be resuming all our home surveys - including stock condition checks, asbestos checks and electrical checks.
You’ll receive an appointment for this by post. Please try to make the appointment if you can; we need to do these checks to keep your home and family safe.

From Monday 15 June, we’re starting to work through our repairs backlog for routine repairs.

If you’ve already reported a repair, you don’t need to do anything. We’ll contact you with an appointment. Please be patient with us, it might take us a couple of weeks to contact you - we have 3000 repairs in our backlog.

We’ll contact you by text message or email. Please try and make the appointment we give you; you’ll have to wait longer if you need to reschedule.

We're prioritising jobs by type and urgency, not by date logged, so we won’t be able to stick to our normal timescales.

If you need to report an emergency repair, please call 0800 1691122.

If you need to report a new repair that isn’t an emergency, please email help@wkha.org.uk or use our tenant portal, My West Kent (add link). New repairs logged from 15 June onwards will have a six week wait time for an appointment.

Become a Resident Board Member and help shape our services 

We’re recruiting Resident Board Members to join our Board and help shape services and influence decisions - ensuring our residents’ voices are represented at the highest level in West Kent. 

 

Partners visit Woodland Place as 106-home development approaches completion

Last week, partners from Homes England, local councils, and other organisations visited Woodland Place to tour the 106-home development and see how the new community is coming together.