September 2023 

We’re sorry that grounds maintenance work hasn’t been completed in the time scale and in some cases, to the quality we expect. We know this has been disappointing for residents, and some of our communities have not been looking their best. 

We’re closely managing CGM to hold them accountable, along with communicating with other providers to ensure all future work is completed on time and to a high standard over the next few months.  

We are working to provide a long-term solution to this issue. While we can’t give an update on service charge refunds and compensation, we will update all residents affected in the coming weeks.

New survey provider

From Tuesday 1 July, an organisation called Acuity will be replacing Rant and Rave to deliver our transactional surveys. 

 

West Kent’s Home Ownership team recognised at Housing Heroes Awards

West Kent's Home Ownership team were recognised as a finalist for the 'Team of the Year Award - 1,000-15,000 homes', at this year's Housing Heroes Awards.