Snow and cold weather have been impacting Kent and parts of the South East since Sunday 11 December. The cold weather is expected to continue for most of the week, so we’ve put plans in place to adapt our ways of working while providing services with as little disruption as possible.

Our priority is to keep both you and our teams as safe as possible.

What does this look like?

  • Our repairs service will be prioritising emergency jobs on Monday 12 December. This may mean our team contacts you and tries to reschedule a job to a later date.
  • If you have an emergency repair, please do continue to contact us by calling 01732 749400 or emailing help@wkha.org.uk
  • Where possible, leave your heating on a low temperature as this can ensure your home stays warm and can prevent frozen pipes, which can occur in some cases.

Our customer services team are available to support you with any questions. Please call 01732 749400 or email help@wkha.org.uk

Please note, there may be a slightly longer wait to speak to someone as usual. Thank you for your patience.

Your voice, Our action: Restoring safety in Bishop’s Crescent

For this Your voice, Our action story, we’re highlighting how our teams worked closely with residents and partner organisations to tackle anti-social behaviour (ASB) and make the Bishop’s Crescent community feel safer

 

Become a Resident Board Member and help shape our services 

We’re recruiting Resident Board Members to join our Board and help shape services and influence decisions - ensuring our residents’ voices are represented at the highest level in West Kent.