Snow and cold weather have been impacting Kent and parts of the South East since Sunday 11 December. The cold weather is expected to continue for most of the week, so we’ve put plans in place to adapt our ways of working while providing services with as little disruption as possible.
Our priority is to keep both you and our teams as safe as possible.
What does this look like?
- Our repairs service will be prioritising emergency jobs on Monday 12 December. This may mean our team contacts you and tries to reschedule a job to a later date.
- If you have an emergency repair, please do continue to contact us by calling 01732 749400 or emailing help@wkha.org.uk
- Where possible, leave your heating on a low temperature as this can ensure your home stays warm and can prevent frozen pipes, which can occur in some cases.
Our customer services team are available to support you with any questions. Please call 01732 749400 or email help@wkha.org.uk
Please note, there may be a slightly longer wait to speak to someone as usual. Thank you for your patience.