We provide support and respond flexibly to residents who are facing circumstances that can make them more vulnerable, and unable to cope and manage their tenancy.
We know that everyone's circumstances are different and that some residents may need extra support at different times in their lives. We are committed to providing services that are fair, inclusive and accessible, and to treating every resident with dignity, empathy and respect.
The purpose of this policy is to explain how we identify and support residents who may be vulnerable, helping us to provide the right support at the right time while ensuring residents can access our services in a way that meets their needs.
Here's what you need to know
Our responsibilities
Identify and record vulnerability where appropriate.
Offer tailored support and signpost to specialist services.
Make reasonable adjustments to keep you safe and secure.
Keep your information confidential and handle it sensitively.
Your responsibilities
Tell us if you or someone in your household needs extra support.
Provide accurate information so we can help effectively.
Work with us and partner agencies when support is offered.
How we support you
Priority repairs or adaptations where needed.
Help with communication (like large print or translation).
Assistance during emergencies or major works.
Referral to external agencies for specialist help.
Examples of vulnerability
Physical or mental health conditions.
Older age or frailty.
Domestic abuse or safeguarding concerns.
Financial hardship or social isolation.