We're committed to creating inclusive, accessible communities where all residents can thrive.
We believe everyone should be able to move around safely and maintain their independence. We understand that mobility scooters plan an important role in helping many residents access their home, community and everyday activities.
We are committed to balancing the needs of mobility scooter users with the safety of all residents, visitors and colleagues. The purpose of this policy is to explain how mobility scooters can be stored, charged and used in our homes and communal areas, and to provide clear guidance on responsibilities and safety requirements.
Here's what you need to know
When you need permission
To keep a scooter in your home or communal area.
To install charging points or storage facilities.
Where scooters cannot be stored
In hallways, stairwells or communal corridors.
Anywhere that blocks fire exits or escape routes.
Charging safely
Only use approved charging points.
Never charge scooters in communal areas.
Avoid trailing cables that could cause trips or hazards.
Your responsibilities
Keep your scooter insured and maintained.
Drive responsibly—do not damage property or endanger others.
Report any faults or hazards immediately.
Safety first
Scooters must not obstruct emergency access.
We may ask you to remove a scooter if it breaches safety rules.