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When it’s time to move on

Ending a tenancy and moving home can be stressful – whether you are moving into another West Kent property or to somewhere else, there's a lot to think about.

Before you move out of your home you must give us four weeks notice in writing and let us in to check whether you need to do any work on the home (such as decorating) before you move out. Before you move you should clear any debts with your utility companies, take meter readings and close your accounts. Don’t forget to let the local authority council tax team know you’re moving out.

You must return all the keys you were issued with at the start of the tenancy, including any entrance and car park fobs, shed or outbuilding keys and window lock keys plus any keys or cards for the meter.

Remember the photo-inventory we gave you when you moved in? Please use it as a guide to help you leave your home in the same condition you found it. This means:  

  • thoroughly cleaning the property throughout
  • removing all personal items and disposing of household and garden rubbish responsibly
  • removing any nails and screws and filling any holes in walls and doors.

You’ll also have to replace your own electrical items with standard fittings and ensure all doors, drawers and shelves for cupboards are in place along with bathroom and kitchen sink fittings. 

Please remove any carpets and floor coverings, shelves or fitted cupboards and any other improvements you’ve made unless we tell you they can remain. 

You must remove and make safe any unauthorised outdoor improvements, including garden sheds, and fill in garden ponds. 

If you want to continue receiving housing benefit at your new home, you must tell the council your new address as soon as possible. You will usually have to fill in a new claim form before the date your new tenancy starts, or they will not backdate the start of the claim. 

Read full details of our Home Standard.   

  • Ending a friend’s or family member’s tenancy

    We recognise that in some cases you or your family are going through a very difficult time and we do make allowances where possible. We charge rent and any service charges until the keys are returned because only then can we relet the home to a new tenant.

    Housing benefit (HB) for some or all of the rent (including some service and support charges) will stop if:

    • the tenant moves to a nursing home or residential care home permanently. HB may be paid during a trial period but as soon as you accept a permanent move it will stop. This means you’ll have to continue paying the rent until the keys are returned.
    • the tenant dies. The council will stop paying HB on the first Sunday after the death. This means the tenant’s family or estate must pay the rent until the Monday after the keys are returned.
    • the tenant has left the property and does not intend to return.