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Whether you’re just moving into your West Kent home, or you’ve been living there for years, you'll find all the information you need about your tenancy and West Kent in these pages - everything from how to pay your rent to what happens when you move out.

When you become a tenant with us you enter into a relationship. Relationships need commitment from both sides to make them work and this one is no different. We’ll treat you fairly and make sure we are respectful and polite. If we get it wrong, we will work with you to put it right as quickly as possible.

How our relationship with you works:

  • We provide you with a place to live you can call home. In return you will pay your rent and keep to all your other tenancy responsibilities.
  • The tenancy agreement you sign is a legal contract between us which sets out our joint responsibilities. Signing the tenancy means you are promising to keep your side of the agreement.

If you struggle to do that and cannot sort it out yourself, get in touch immediately as we may be able to help. These short films explain what we expect from you and what we will do in return.