My West Kent
My West Kent is our self-service portal that lets you perform useful tasks online, day or night, without having to visit our offices.
To use My West Kent you first have to register online for a unique user identification number and password that only you will know, keeping your personal information safe and secure.
Designed specifically for West Kent residents, this easy-to-use system allows you to:
- View your tenancy details
- Update your household and contact details
- View your rent account statements
- Pay rent online using the Santander BillPay system
- Log, view and schedule a repairs appointment
- Contact Customer Services
- Report anti-social behaviour
- Register a complaint or compliment.
Keeping your details safe
Protecting your personal information is very important to us. My West Kent is accessed through a secure web link that will stop anyone else seeing your details while you’re online. You can see that you're using a secure web link when a small padlock appears in the corner of your screen.