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My West Kent

My West Kent is our self-service portal that lets you perform useful tasks online, day or night, without having to visit our offices.

To use My West Kent you first have to register online for a unique user identification number and password that only you will know, keeping your personal information safe and secure.

Designed specifically for West Kent residents, this easy-to-use system allows you to:

  • View your tenancy details
  • Update your household and contact details
  • View your rent account statements
  • Pay rent online using the Santander BillPay system
  • Log, view and schedule a repairs appointment
  • Contact Customer Services
  • Report anti-social behaviour
  • Register a complaint or compliment.

Keeping your details safe 

Protecting your personal information is very important to us. My West Kent is accessed through a secure web link that will stop anyone else seeing your details while you’re online. You can see that you're using a secure web link when a small padlock appears in the corner of your screen.

Register here

Log in 

Make a complaint  

Give us a compliment  

Report anti-social behaviour