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Your rent, your responsibility

There are a number of ways you can pay your rent - choose the one most convenient to you! You can even pay your housing rent online. 

Your rent is due weekly in advance and you can pay monthly in advance if you prefer. For most methods of payment you will need your ten digit tenancy reference number, which you can find on your rent statements and any letters we send to you about rent payment.

Remember your rent is a priority payment and you can lose your home of you don't pay when you should. You can read more about our income collection policy.

  • Direct Debit

    Please download the Direct Debit form, fill it in and send it to us. Direct debits can be collected weekly, fortnightly or monthly (currently only at the beginning of the month). Until the direct debit is set up you should pay by one of the other methods given below.

    Direct debit form

  • Automated payments

    You can pay your rent on our automated phone payment line, it's open 24 hours a day, seven days a week, just call 01732 749442. When you phone you will need to enter your West Kent tenancy reference number and confirm your postcode.

  • Online

    You can pay online using a credit or debit card – Visa, Visa Electron, Solo or Maestro debit cards or MasterCard or Visa credit cards are accepted. Payments are processed using Santander Bill Pay system.

    Before you can make a payment you will have to register your details online. You'll need your Post Office payment card to register, as you will be asked for the 19-digit number on the front of the card. This number will be your payment reference whenever you use the online payment service. All customers are given a Post Office payment card at the start of their tenancy, if you can't find your card please email

    When you’ve registered you will be able to log in and make a payment. Please allow two working days for your payment to show on your rent account.

  • Online banking

    You can pay using online banking through your own bank or building society website using these details:

    • Sort code: 60-19-02
    • Account number: 25867792
    • Reference: Your ten digit rent reference number.
  • PayZone

    You can pay at any PayZone retail outlet, please check the PayZone website for your nearest outlet. You can also look out for the PayZone logo displayed at shops, post offices, petrol stations and pubs.

  • Housing benefit

    If you think you are entitled, contact your local council straightaway as a claim is usually not backdated. If it is, the maximum period covered for any backdate will be no more than four weeks.

  • Post office

    You will receive a payment card when you become a resident. You can use this to pay your rent at any Post Office. If you need a replacement card please email our Finance team at 

  • Standing order

    A standing order is similar to direct debit, but it's in your control so you must remember to contact your bank when any changes are needed. Download the standing order form below to set one up, the form includes our bank details.

    Standing order form  

    If you use your bank's own form you'll need our bank details:

    • Sort code: 60-19-02
    • Account number: 25867792
    • Reference: Your ten digit rent reference number.
  • Direct from your wages

    Speak to your tenancy services officer (TSO) or contact us using the form below if you'd like your employer to pay us directly.

    Please enter your details below

  • In one of our offices

    You can pay by cheque at both Sevenoaks or Swanley offices, but we are unable to take cash.