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Your rent, your responsibility

There are a number of ways you can pay your rent - choose the one most convenient to you! You can even pay your housing rent online. 

Your rent is due weekly in advance and you can pay monthly in advance if you prefer. For most methods of payment you will need your ten digit tenancy reference number, which you can find on your rent statements and any letters we send to you about rent payment.

Remember your rent is a priority payment and you can lose your home of you don't pay when you should. You can read more about our income collection policy.

  • Direct Debit

    We now have paperless direct debits. Please call us on 01732 749400 to set your direct debit up today. 

    We can collect direct debits weekly, fortnightly or monthly (on the fourth working day of the month).

    Please remember, until you receive your direct debit confirmation letter you should continue to pay by one of the other methods given below.

    Or if you prefer, please download the direct debit form below, fill it in and send it to us.

    Direct debit form

  • Automated payments

    You can pay your rent on our automated phone payment line, it's open 24 hours a day, seven days a week, just call 01732 749442. When you phone you will need to enter your ten-digit  tenancy reference number and confirm your postcode.

  • Online

    You can pay online using a credit or debit card – Visa, Visa Electron, Solo or Maestro debit cards or MasterCard or Visa credit cards are accepted. Payments are processed using the Santander Bill Pay system.

    Before you can make a payment, you'll have to register your details online. You'll need your ten-digit tenancy reference number - this will be your payment reference whenever you use the online payment service.

    When you’ve registered, you will be able to log in and make a payment. Please allow two working days for your payment to show on your rent account.

  • Online banking

    You can pay using online banking through your own bank or building society website using these details:

    • Sort code: 60-19-02
    • Account number: 25867792
    • Reference: Your ten-digit tenancy reference number.
  • PayZone

    You can pay at any PayZone retail outlet using your West Kent payment card, please check the PayZone website for your nearest outlet. You can also look out for the PayZone logo displayed at shops and petrol stations.

    We give all customers a West Kent payment card at the start of the tenancy, if you can't find your card please email our Finance Team at finance@wkha.org.uk and they will order you a replacement.

  • Housing benefit

    If you think you are entitled to housing benefit, contact your local council straightaway as a claim is usually not backdated. If it is, the maximum period covered for any backdate will be no more than four weeks.

  • Post office

    We give all customers a West Kent payment card at the start of their tenancy. You can use this to pay your rent at any Post Office in the UK. If you can't find your card please email our Finance Team at finance@wkha.org.uk and they will order you a replacement.

  • Standing order

    A standing order is similar to direct debit, but it's in your control so you must remember to contact your bank when any changes are needed. Download the standing order form below to set one up, the form includes our bank details.

    Standing order form  

    If you use your bank's own form you'll need our bank details:

    • Sort code: 60-19-02
    • Account number: 25867792
    • Reference: Your ten-digit tenancy reference number.

     

  • Direct from your wages

    Speak to your tenancy services officer (TSO) or contact us using the form below if you'd like your employer to pay us directly.

    Please enter your details below