Our customer services team will not be available on 28 June due to staff training.

Our out of hours provider will take any emergency calls. If you have an emergency, please call 0800 169 1122 as usual. 

If your repair or enquiry is not urgent, please contact us using one of our other contact methods and we will respond to these on 29 June.

System problems - 24 October 2025

Our systems are having problems today, which is affecting our normal operations.

 

Awaab’s Law is here

Awaab’s Law comes into force today, 27 October 2025, introducing new legal requirements for social landlords to fix emergency repairs within 24 hours and also investigate significant damp and mould cases within 10 days of being notified.