We're here to support you in accessing the benefits you're entitled to.
Anyone applying for Universal Credit, Employment Support Allowance or other benefits should not go to a jobcentre but apply online. If you need help doing this, please contact our customer services team.
The Department of Work and Pensions (DWP) has advised there will be a major peak of claims over the next two weeks.
Please do not call them. You should instead update your online journal.
Staff are not answering incoming calls, but are making calls to claimants in turn to speak to them.
If you've made a claim or asked for an update using your journal, please make sure they have the right number for you and keep your phone handy so you don't miss their call.
If someone has not heard any response from DWP on their claim again use the journal to communicate.
For more information, please visit the Universal Credit website.