West Kent want to make sure that all residents live in safe and secure homes that are well maintained. We work with residents to achieve this by carrying out services and repairs on a regular basis; we ask residents to keep their homes well maintained in line with their tenancy or lease agreement. When residents need a repair to their home that is West Kent's responsibility, they need to report this to customer services who can arrange for the repair to be completed.
West Kent have recently created a policy that sets out what happens in cases of 'disrepair.' Disrepair is defined as a fault or defect with a property for which a landlord is responsible, knows about, and does not repair within a reasonable time. If this situation occurs, residents can consider making a disrepair claim. This is a legal claim arising from the condition of residential property and may include any related personal injury claim caused by the disrepair. These claims can be brought by a West Kent tenant, shared owner/leaseholder or a member of their family. The new policy is designed to make the disrepair procedure and process clear to residents and staff. We would like your views on this policy.
You can read the draft policy here.
And the related draft procedure here.
You can then answer a few questions to share your views by using the 'start survey' button below.
Please share your views by midday on Monday 18 September. We value the time residents take in sharing their views so want to make sure we say thank you. After the closing date of this consultation we will pick five names at random from all those who completed the survey and left their details and will send them a £25 Amazon voucher.
Thank you for your help with this.
What happens next?
We will take your views on board and make any necessary changes to the policy and procedure.