Ending a friend or family member's tenancy
We recognise that you or your family are going through a very difficult time and we do make allowances where possible.
You will need to terminate the tenancy by giving four weeks notice by phone or in writing.
We charge rent and any service charges for the whole notice period or until the keys are returned if this is after the notice period. You can return the keys during the notice period but rent and service charges will still be charged until the end of the notice period, because only then can we relet the home to a new tenant.
Before returning the keys you should make sure the property and garden is clear of all furniture, personal belongings and rubbish. All carpets must be removed and the property left in a clean and clear condition. Any damage should be repaired. We will charge you if any of these items are not done.