Who's responsible for repairs?
Both you and West Kent have a responsibility to maintain your home and to carry out repairs.
If you are a shared owner or leaseholder you can find out more here.
How soon will the repair be done?
We prioritise repairs depending on their severity and their impact on you and your home. When scheduling your appointment we will take into account any vulnerability or medical need that you have told us about. If you need to update us about your circumstances, please contact us.
When you report a repair we will either give you an appointment time or our contractor will call with a time slot that suits you. If you cancel the appointment later than 10am on the day, or if you are not in at the scheduled time we will charge you £20. Likewise, if we cancel later than 10am on the day of the appointment, we'll pay you £20.
Always ask for proof of identity before letting anyone into your home. This includes staff from West Kent and anyone working on our behalf. If you’re not sure just give us a call.
To report a repair simply log into My West Kent or contact us.
Read full details of our Maintaining Your Home repairs standard.