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    Housing Plus

    Housing plus enables tenants to pay for extra services or for tenants meeting a set criteria to take advantage of some free services.

    For any of these services you will not be eligible if you are in arrears. For all payable services payment is required in full before works commence.

    Housing Plus services include:

    • Decoration assistance (free)

      A free service for tenants who meet the set criteria. This service includes a maximum of three rooms decorated at one time. You'll only be eligible for this service once within a ten-year period. 

      You must meet the following criteria:

      • No one living at your property is physically able to decorate
      • You do not have any friends or family who can help you to decorate
      • You are not under occupying their home by more than one room
      • You are receiving care managed through Social Services or have physical/sensory disability
      • You receive at least one of the following:

        Employment support allowance/Job Seekers Allowance
        Unemployed Universal Credit
        Pension Credit
        Disability Living Allowance
        Personal Independence Payment
        Attendance Allowance   
                

       You will not be able to access the service if:

      • You owe West Kent money, unless you have a repayment agreement which you have kept for at least six months
      • You have savings or trust funds totalling £6,000 or more
      • You have breached your tenancy (including anti-social behaviour or refusing requests for access)  

      Decoration assistance application form

    • Garden assistance (free)

      A free service for tenants who meet the set criteria. This service includes grass cutting to the front, rear and side gardens eight times a year. If there are hedges in the gardens, these will be cut twice a year. The scheme does not include flower beds.

      To be eligible for the garden assistance service, you must meet the following criteria:

      • No one living at your property is physically able to cut the grass or hedges
      • You do not have any friends or family who can help you to cut the grass or hedges
      • You are receiving care managed through Social Services or have physical/sensory disability
      • You receive at least one of the following:

        Employment support allowance/Job Seekers Allowance
        Unemployed Universal Credit
        Pension Credit
        Disability Living Allowance
        Personal Independence Payment
        Attendance Allowance   
                

       You will not be able to access the service if:

      • You owe West Kent money, unless you have a repayment agreement which you have kept for at least six months
      • You have savings or trust funds totalling £6,000 or more
      • You have breached your tenancy (including anti-social behaviour or refusing requests for access)  

      If you are interested in this service, follow the link to complete the application form. The scheme is currently full. Further applications will be added to a waiting list.

      Garden assistance application form

    • Help to decorate (payable)

      Decoration packs are available for tenants once a year. The packs available include accessories and up to three rooms worth of paint. 

      You will receive a Johnson's Decoration voucher and instructions on how to choose your paint and arrange delivery. You'll be required to pay for your paint directly with Johnson's when choosing your paint colour and delivery options.

      The pack options are:

      Pack A (accessories) - roller kit, brush set, dust sheet, three sheets of sandpaper, Fat Hog filler, masking tape, one-inch filling knife, goggles and cotton gloves.

      Pack B (one room excluding kitchen and bathroom) - one 5 litre acrylic eggshell emulsion in one colour, one 2.5 litre vinyl matt emulsion in white, one 1 litre acrylic satin in white.

      Pack C (kitchen only) - one 5 litre vinyl matt emulsion in one colour, one 2.5 litre vinyl matt emulsion in white, one 1 litre acrylic satin in white.

      Pack D (bathroom only) - one 2.5 litre vinyl matt emulsion in one colour, one 2.5 litre vinyl matt emulsion in white, one 1 litre acrylic satin in white.

      Pack E (two rooms excluding kitchen and bathroom) - two 5 litre acrylic eggshell emulsion in two colour choices, one 5 litre vinyl matt emulsion in white, one 2.5 litre acrylic satin in white.

      Pack F (three rooms excluding kitchen and bathroom)- two 5 litre eggshell emulsion in two colour choices, one 10 litre vinyl matt emulsion in white, one 2.5 litre acrylic satin in white.

      This service is not available to any tenants in arrears.

      If you are interested in this service, please complete an application form.

      Help to decorate application form 

    • Help to garden (payable)

      A gardening service for grass and hedge cutting. It includes grass cutting to the front, side and rear gardens eight times a year and hedges twice a year. It does not include flower beds. We also offer garden clearance days.

      Tenants must clean up after their pets before the contractor attends, or else the works will not be carried out. A refund will not be given in these cases. If this occurs more than three times in a 12 month period they will be removed completely from the service and no refund will be available.

      This service is not available to tenants who are in arrears. 

      If you are interested in this service please complete the form below.

      Help to garden application form

    • Help with trees (payable)

      This service is available to tenants who wish to pay for trees to be maintained or removed. Please note removal is the only option for Conifer or Leylandii trees.

      Prices for this service are shown on the application form.

      This service is not available for tenants in arrears. 

      If you are interested in this service, please complete the form below.

      Help with trees application form

       

    • Kitchen and bathroom upgrades (payable)

      At the time when your kitchen or bathroom require replacement in line with West Kent’s “Just in Time” process, you can choose to have an enhanced kitchen and bathroom upgrade.

      You will need to be on our kitchen/bathroom replacement programme to qualify for this service. If you are eligible, you will have been contacted by our contractor who will arrange a survey to see what the works entail. 

      Extra kitchen items include:

      • Upgrade range of kitchen – Howdens Glendevon range
      • Supply of drawer unit to include pan drawer
      • Removal of existing wall tiles, channel walls out walls for electrics to cooker hood and pelmet lighting and then plaster walls
      • Upstands to match worktops
      • Increased choice of worktops including mitred joints
      • 5 stainless steel sink
      • Mono block sink mixer tap
      • Stainless steel cooker hood
      • Stainless steel cooker splashback
      • Pelmet lighting under wall units
      • Increased choice of sheet vinyl flooring

      Extra bathroom items include:

      • Hinged glazed bath shower screen instead of shower curtain
      • Upgraded bath, basin and WC to Ideal Standard, Entice or Purity range
      • Higher specification bath panel and soft close WC seat
      • Chrome heated towel rail instead of radiator
      • 600x450mm bevelled edged mirror and light above mirror
      • Toothbrush/shaver socket
      • Chrome sink pop up waste
      • Upgraded taps
      • Increased choice of sheet vinyl flooring
      • Full height wall tiling around bath and above sink area. Half wall height tiling to the rest of the bathroom

       

    • Help with fencing

      At the time when your fence requires replacement, you can choose to upgrade from the standard 4ft chain-link fence to 6ft wooden fencing.

      The replacement fence costs £25 per meter. You must have a clear rent account to be eligible.

      If you are interested in this service, please contact Customer Services to report your fencing repair. At the time of replacement, you will be offered the upgrade.

      This service is only available for the damaged sections of fencing. If you would like to replace your whole fence, you will need to request a home improvement.