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    Property Checks

    To ensure that West Kent can meet our promise to you to maintain your home effectively, we will carry out a Property Check on your home every two years. Our aim is that after the check your home will not need any repairs for at least 12 months.

    We will contact you to make an appointment for the check, you should make every effort to be home for this because we will be in your neighbourhood for a limited time and will only offer two opportunities for you to benefit from this free service.

    This service is only available to tenants, not to leaseholders or shared owners.

    What will happen at a property check?Engineers Troy and Jane in front of West Kent van

    Each property check appointment is for an hour. An engineer will check your:

    • Windows
    • Kitchen
    • Bathroom
    • Heating system

    He will check for safety, that nothing is broken and that all the component parts are there. If repairs are required he will arrange for these to be carried out. If he considers anything to be an emergency he will make an appointment for the works to be done while he is in your home.

    Depending on the time available, if there are minor works that the engineer is able to complete within the appointment time he will do this.

    What happens after a Property Check?

    If an engineer has identified that repairs are necessary you will be contacted by the customer services team within 10 working days, they will make an appointment for these to be done.

    You will be sent a copy of the form that the engineer completes at the Property Check within 10 working days of his visit. If you want this form quicker then it can be emailed sooner if we have your email address.

    Any questions?

    Please contact Customer Services