We know lots of our services have been affected this year due to the Covid-19 pandemic.
Some of these services are charged to you separate to your rent as a service charge. These are calculated yearly, based on the cost of work over the previous year.
We’ll have a better understanding of the ongoing impact of Covid-19 and will be able to assess where we can provide a refund or compensation for the services that were affected. It's likely that some service costs will have increased because we have had to provide additional PPE and additional cleaning.
We’ll look at the impact that Covid-19 has made on this year’s service charges when we review our rent and service charges in April 2021.