If your repair is not an emergency, we'll ask you to wait, so we can get to those who need us the most.
From Monday 1 June, we’ll be resuming all our home surveys - including stock condition checks, asbestos checks and electrical checks. You’ll receive an appointment for this by post. Please try to make the appointment if you can; we need to do these checks to keep your home and family safe.
From Monday 15 June, we’re starting to work through our repairs backlog for routine repairs.
If you’ve already reported a repair, you don’t need to do anything. We’ll contact you with an appointment. Please be patient with us, it might take us a couple of weeks to contact you - we have 3000 repairs in our backlog.
We’ll contact you by text message or email. Please try and make the appointment we give you; you’ll have to wait longer if you need to reschedule.
If you need to report an emergency repair, please call 0800 1691122.
If you need to report a new repair that isn’t an emergency, please email firstname.lastname@example.org or use our tenant portal, My West Kent. New repairs logged from 15 June onwards will have a six week wait time for an appointment.
We are prioritising jobs by type and urgency, not by date logged, so we won’t be able to stick to our normal timescales.
If you are self-isolating and need to cancel your appointment after 10am, you won't be charged. If we need to cancel your appointment after 10am we will not offer compensation.