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    Tenancy Services Officers

    Officers (TSOs) spend most of their time out and about managing tenancies, showing homes to applicants, coordinating mutual exchanges and dealing with anti-social behaviour. Each officer covers a selection of general needs, leaseholder and shared ownership homes.

    Log into My West Kent or use the form below if you need to contact your TSO.

    Estate inspections

    Come and join us on an estate inspection. Your local knowledge is important to us and together we can make a real difference to your neighbourhood. TSOs carry out estate inspections four times a year. We join forces with our residents, resident groups and partners to look at the local area every three months to identify areas of concern or areas for improvement, for example:

    • Health and safety issues in the neighbourhood
    • Repairs that haven't already been reported
    • Abandoned or illegally parked vehicles
    • Grass cutting and other estate services - checking these are being effectively delivered.

    We welcome all our residents to join us on the regular quarterly estate inspections. Contact us to find out when we're next in your area.

     Find out more about our grounds maintenance service.

    Contact your TSO

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