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Ensuring residents' views and needs drive everything we do

Our vision for resident involvement is to offer a wide range of inclusive opportunities that suit the needs of all our residents and result in a broad range of them being able to influence the services they receive from West Kent. We believe by working in partnership with our residents we can help improve the lives and communities of those involved.

If you would like to be involved in influencing and decision making, or to join the following groups, to help us improve our services to you and your community please email or fill in the form below.

You can also follow us on Twitter.

  • Consultations

    Our resident involvement team use a range of methods to consult and are continually seeking the views and opinions of our residents on all the services we provide. The team ensure that consultation time is built into all our planning processes. We publish the results of our consultations in the Performance area of this website.

  • Resident auditors

    Residents audit West Kent's activities several times a year.  Any resident with a good level of IT skills can receive training to become an auditor. Training takes one day and the audit itself occurs over two to three working days.

    If you are interested in this opportunity please get in touch using the details above.

  • Resident workshops

    We hold regular workshops throughout the year to discuss changes that affect tenants. This give residents the opportunity to make recommendations about how we might do things differently in future and to make sure we deliver services fairly and inclusively to the whole population.

  • Resident and contractor collaboration

    Our Property team are looking for residents to engage with our contractors by sitting in on core meetings for our iNHomes repair team and our contractors. 

    • Be comfortable and confident speaking with contractors and staff
    • Be happy being a point of contact for West Kent residents in your community
    • Pick up on issues proactively 
    • Implement meeting actions and provide feedback in the meetings
    • Respect confidentiality of both West Kent and residents.

    If you are interested in this opportunity please get in touch using the details above. A list of meeting dates can be provided upon request. 

  • Special Events

    A method of engagement aimed at hard to reach tenants or to address specific topics through active workshops and events.

    Please check our events page and social media pages to see what events we have coming up. 

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