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Ensuring residents' views and needs drive everything we do

Our vision for resident involvement is to offer a wide range of inclusive opportunities that suit the needs of all our residents and result in a broad range of them being able to influence the services they receive from West Kent. We believe by working in partnership with our residents we can help improve the lives and communities of those involved.

If you would like to be involved in influencing and decision making, or to join the following groups, to help us improve our services to you and your community please call 01732 749420 or email 

You can also follow us on Twitter.

  • Consultations

    Our resident involvement team use a range of methods to consult and are continually seeking the views and opinions of our residents on all the services we provide. The team ensure that consultation time is built into all our planning processes. We publish the results of our consultations in the Performance area of this website.

  • Mystery shopping

    We run mystery shops through some of our services. We have several trained residents conducting the shops and we publish the results on this website.

  • Resident auditors

    Residents audit West Kent's activities several times a year.  Any resident with a good level of IT skills can receive training to become an auditor. Training takes one day and the audit itself occurs over two to three working days.

    If you are interested in this opportunity please get in touch using the details above.

  • Regular resident consultation groups

    We support regular groups for older residents or those who have a disability. The Emerald Forum brings together people who live in one of West Kent’s Emerald properties, which are designed for the over-55s, while Ability gives a voice to people with a disability. They meet roughly every quarter, sometimes hearing from an external speaker, and they discuss issues that affect their particular group. They then make recommendations about how we might do things differently in future to make sure we deliver services fairly and inclusively to the whole population.

  • Resident and contractor collaboration

    Our Property team are looking for residents to engage with our contractors by sitting in on core meetings for our iNHomes repair team and our contractors. 

    • Be comfortable and confident speaking with contractors and staff
    • Be happy being a point of contact for West Kent residents in your community
    • Pick up on issues proactively 
    • Implement meeting actions and provide feedback in the meetings
    • Respect confidentiality of both West Kent and residents.

    If you are interested in this opportunity please get in touch using the details above. A list of meeting dates can be provided upon request. 

  • Resident board member

    We are recruiting for a resident board member of the West Kent board. 

    As a tenant board member you will bring your unique understanding of what it's like to live in a West Kent home and use that to help us design services for the future. You'll be one of three residents on the West Kent board and will be fully supported as a board member.

    This opportunity is open to anyone ages over 18 and living in a West Kent home. Board members are expected to attend eight to ten meetings a year, all held in the afternoon. This position is paid and the annual salary is £6,242.

    If you would like to find out more, please contact Corinne Beech, our Resident Involvement Officer at or call 01732 749420.