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    If you feel unsafe in your home, or are worried that someone in your community may be unsafe, we can help.

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    Domestic abuse is a crime and can be defined as: “any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality."

    Domestic abuse can include, but is not limited to the following types of abuse: ​

    • psychological
    • physical
    • sexual
    • financial
    • emotional

    If you have concerns, you can contact us by phone, email or use the form below. You can submit the form without leaving your name and address and we will still investigate your concern, though we will not be able to keep you updated on any outcomes. 

    • How we can help

      If you are experiencing domestic abuse, or are concerned that another West Kent tenant may be, we are here to help and support. 

      You can contact your Tenancy Services Officer (TSO) who is trained to give advice and information. They can signpost and refer you to specialist agencies. If you aren't sure who your TSO is, email or call customer services on 01732 449 400 and say you would like to speak to your TSO.

      If you are concerned about your own or someone else's safety, or you see or hear disturbances with neighbours that worry you, you can also use the report a concern form below. You can report anonymously if you choose to and our tenancy team will still respond to and investigate the concern. 

    • Support services

      If you are in immediate danger, call 999. For non-emergencies call 101 and you can speak to a police officer in confidence. 

      There are also a number of specialist agencies who you can contact for help:

      DAVSS offer a free and confidential helpline on 01892 570538 which is available from 10.00am to 1.00pm Monday-Friday

      Kent and Medway Domestic Abuse Support Services offers advice and information on services for victims, friends & family, and perpetrators of Domestic Abuse and can link you with local services. 

      Call the National Domestic Abuse Helpline for free, 24 hours a day, 7 days a week on 0808 2000 247

      Respect work with perpetrators of domestic abuse to help them change their behaviour. Call free on 0808 8024040 Monday-Friday 9am-8pm

    Report a concern

    You can submit a concern anonymously and it will still be acted on.
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