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    Do you need some extra support to help you live independently?

    If so, then we’re here to help. We offer a wide range of support to tenants, residents and people who are not West Kent residents but who may need some support to help them live independent lives. 

    We support many diverse client groups and offer practical help and advice for a limited period of time to help you cope with things that are making it difficult for you to live at home. 

    What kind of support do we offer?

    We can:

    • Help you claim benefits and advise you about your entitlement
    • Help you manage debts, budgeting and household finances
    • Help you deal with general household letters and bills
    • Help you find appropriate support groups
    • Refer you to statutory and voluntary organisations
    • Help you apply for appropriate housing
    • Help you manage your tenancy
    • Give you advice and help to access training courses.

    Our team of dedicated support staff put energy into empowering individuals while supporting choice and independence. 

    • Care Navigator service

      In partnership with Kent County Council (KCC) we offer a Care Navigator Service for the Sevenoaks district.

      This is a free community service supporting older people who may need information and help accessing services. Care Navigators support older people to maintain an independent lifestyle in their own home and live safely within their communities. They aim to:

      • reduce social isolation
      • improve economic well being
      • manage physical and mental health.

      We want to make sure older people feel in control and are at the centre of any decision about their welfare. Examples of the advice we can offer include:

      • benefits, work and training opportunities
      • housing, minor works, home aids and adaptations
      • physical and mental health issues
      • community activities
      • leisure activities
      • citizenship.

      We can also help direct people being discharged from Sevenoaks, Tunbridge Wells, Darent Valley and Princess Royal University hospitals to other organisations, agencies and relevant services. We take direct referrals from individuals and from agencies working with older people.

      If you think this service could benefit you or someone you know living in the Sevenoaks district please get in touch with us.  For other areas we can direct you to other Care Navigator services.

      For more information about Care Navigators or an informal chat please call 01732 749400 or email

    • Crisis prevention - Medway

      Floating support helps you live independently in your home. Our experienced staff offer practical support, advice and help for a limited period to support you cope with things that are making it difficult for you to live at home. Each case is treated individually and in complete confidence. The vulnerabilities and support needs we can help with include:

      • Learning disabilities
      • Alcohol or drug abuse – now or in recovery
      • History of offending behaviour
      • Mental health problems
      • Problems as a family
      • Finding it difficult to cope
      • Homelessness or living in temporary accommodation
      • Domestic violence.

      Your support worker will agree a plan of support with you. This confidential support plan records your needs and the way we will support you to live an independent life and reach your goals. We can help with:

      • claiming benefits and other help you’re entitled to
      • managing debts, budgeting and household finances
      • dealing with general household letters and bills
      • finding appropriate support groups
      • referral to statutory and voluntary organisations
      • applying for appropriate housing
      • reporting repairs and managing your tenancy
      • joining college courses and training programmes.

      Referrals to the service can be made through Medway Council on 01634 334433.

      For more information contact us on 01634 727304.

    • Social support

      We work with service users in their own homes by offering a personalised support service designed to help users live as independently as possible.  Currently, our service supports those with learning disabilities, mental health illness and older people with dementia. 

      Providing support aimed at reducing social isolation and supporting independent living, we help our service users to make healthy food choices, accompany them to appointments and support services, encouraging positive mental health and making positive life choices.

      Referrals can be made directly by professionals or individuals. For more information please contact the Communities team on 01732 749420.

      This service is registered by Care Quality Commission with an overall rating of Good.