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We’re looking to recruit a new Head of Facilities, to manage our facilities services and provide corporate leadership and focus for workplace strategy and cultural evolution so West Kent employees regard work as ‘what you do, not where you are’.

Salary £45,000 per annum
Closing Date 04/10/2018 9:00:00 AM
Job Reference FFA001
Hours 37 hours per week, Monday - Thursday 8.45am - 5.15pm and Friday 8.45am - 4.45pm
Interview Date 10/10/2018
Contract Type Full-time/Permanent

Are you an experienced facilities manager?

We’re looking to recruit a new Head of Facilities, ideally with at least five years’ experience in a senior facilities role. You’ll be managing a team of capable and committed people and have responsibility for a number of budgets.

You’ll have outstanding project management skills and be highly organised. This exciting and diverse role requires someone with project management expertise who’s able to motivate and engage with the team as well as colleagues across the organisation.

You’ll be responsible for developing and implementing a workplace strategy, a fleet policy and managing the daily operation of the team so experience in these areas is a must. An understanding of the role of ICT in buildings would also be an advantage since this is an area that the organisation wants to strengthen.

You’ll have an ability to juggle a heavy workload with lots of competing priorities.

You will be the lead for employee Health and Safety for the organisation and we’ll expect you to be at least IOSH trained, NEBOSH would be preferable, but this can be arranged for the right candidate.

The role will involve occasional weekend and evening working and you must be an all-rounder and team player- if pulling on a pair of marigolds and getting involved occasionally doesn’t put you off then this could be the job for you.

In return we offer a great package. We offer a staff benefits scheme, including discounted medical treatments, generous leave, including paid time off to volunteer and an annual grant to support your wellbeing.

  • Job and person details

    Purpose of job

    Manage facilities services and provide corporate leadership and focus for workplace strategy and cultural evolution so West Kent employees regard work as ‘what you do, not where you are’.


    • Collaborate with Executive and Operational Management team to develop and deliver workplace strategy. 
    • Manage facilities services and budgets. This includes a directly employed team; collaboration with colleagues in other teams; budget and, contract management.
    • Ensure the facilities team maintain a strong customer service culture to ensure West Kent staff experience working environments which support them to deliver on our promises, promote their well-being, and, comply with health and safety requirements.
    • Support delivery of West Kent’s ICT Strategy by contributing to the management of the ICT support service, maintaining a strong customer service culture and seeking improvement opportunities by establishing synergies with facilities services.
    • Corporate lead for employee and workplace Health and Safety, and proactive member of the Operational Management Team Health and Safety Committee.
    • Proactively collaborate with West Kent colleagues and contractors to provide Value for Money facilities that enable people to work productively. Includes fleet management for iNHomes and other teams.
    • Manage arrangements to ensure maintenance and building/office services for workplaces and other non-residential premises owned or leased by West Kent (not garages).
    • Negotiate and manage commercial leases are ensure corporate records kept.
    • Manage projects to upgrade or move workplaces and other key change projects.
    • Support delivery of West Kent’s Procurement Strategy and compliance with Standing Orders and Finance Regulations by being a contact point for guidance on non-maintenance procurement

    Experience, knowledge and skills

    • Experience of managing workplace services in a medium or large organisation, including ensuring compliance with health and safety requirements, budget management and procurement. Experience of commercial leases desirable.
    • Knowledge of digital platforms and technology and the challenges of deploying these in a medium sized organisation.
    • Demonstrable experience of building and maintaining strong collaborative relationships, both internal and external.
    • Experience of ensuring compliance with legislative requirements, policies and procedures and managing risk in a business environment.
    • Experience of setting and managing budgets to achieve value for money.
    • Successful track record of leading, supporting and inspiring others through change.
    • Ability to self-manage, prioritise competing commitments and work to quality standards and methodically under pressure
    • Able to communicate effectively with a range of customers and stakeholders using appropriate method: face to face, by email, over the phone or in writing.
    • Ability to solve problems and resolve difficulties.
    • Ability to demonstrate sound judgement.
    • Proven commitment to applying equality and diversity principles.
    • Track record of taking responsibility for own knowledge, skills and learning


    • Professional qualification in facilities or project management desirable. West Kent has a qualifications scheme to support this.

    Additional job details

    Budget responsibility: £655K approximately (excluding depreciation budget lines)

    Driving License: A valid driving licence and occasional access to a private vehicle.

    Further information: This job is a senior role within West Kent and the job holder will be expected to take senior leadership responsibilities, for example, within our Crisis Management arrangements. The facilities team has responsibility for the security of West Kent’s offices and other non-residential premises, therefore the job holder may need to help with security and other out-of-hours duties on occasion.

  • About the team


    My well established teams are responsible for Finance and ICT (computing) functions, as well as risk and corporate governance. Our income to run the business comes from tenants rents and is carefully budgeted. We work hard to ensure these resources are spent appropriately."

  • How to apply
    • Respond to the job advert

      Read the advert, the job and person details and all additional information carefully.

      If you want to go ahead, send your current CV along with your completed Applicant's Statement by email to or use the contact form below.

      The Applicant's Statement form allows you to demonstrate how you meet the criteria in our person details, enables us to consider your application fairly and helps us monitor our equality and diversity practices.

      Completing the Applicant's Statement

      In the 'How my knowledge, skills and experience match West Kent’s person details' section it's important to break up what you write into small paragraphs and write in full sentences. Use headings to help guide the reader’s eye to the most important information. Write in a style that makes your statement fresh and slightly different to the formal writing of your CV. Include such things as: 

      • Events from your education/career to date that make you especially suited to the job (including volunteer work/work experience).
      • What it is about the job that especially attracts you to it.
      • The skills and experience/ knowledge you have that is relevant to the job.
      • What is the unique contribution you can make to us? Check online for our vision and values and refer to these when describing how you can contribute.
      • Use the language from the job and person details and then relate that to your own experiences.
      • What are your career aims? Tailor your answer to the job you’re applying for. We want you to come across as a real person and not simply writing what you think we want to hear.

      Remember – skills are transferable. You may not have done exactly the job we are advertising, but if you have relevant skills, knowledge and experience from other jobs or aspects of life, tell us about it. 

    • What we will do when we receive your application

      If you're shortlisted, we’ll send you an invitation to interview, and sometimes other assessments, with the details of date, time, place and how to find us. We welcome applications from people with disabilities and aim to provide equality of opportunity to all applicants, so if we need to cater for any special circumstances, such as mobility issues, please let us know. 

    • Preparing for interview and assessment

      We want you to do well in your interview and any assessment tests we set, so we'll do our best to make you feel comfortable. You'll usually meet with the recruiting manager and one other person. Here are some tips to help you prepare. 

      • Use relevant examples when answering questions. 
      • If you have knowledge, skills or experience you think are really important to the job, please tell us about it when you get an opportunity or at the end of the formal questions.
      • Interviews are a two way conversation. We allow time at the end of the interview for you to ask us more questions about the job or West Kent.
    • How we decide

      We use a range of methods to assess how well your application meets our advertised person details. As well as the supporting information form, CV and interview, we sometimes set tests or other exercises to help us assess the key qualities you need to be successful in the job. The exercise is designed to be relevant to the job you are applying for and to test the skills you'll need. 

    • You got the job!


      We'll contact you by phone to offer you the job and follow up by writing to you with a contract of employment and details of your start date. Our offer is conditional on the results of a pre-employment health check and references. We may also require a Disclosure and Barring Service (DBS) check to be completed, if you will work with vulnerable groups such as the elderly, young or people with disabilities. 

      Once you start working with us, you have a six month probation period, helping us both ensure you're getting the right induction and you're settling well into your job. 

  • Pay and beneftis

    We believe it's crucial that our people are fairly rewarded so we review our package and benchmark our salaries regularly to make sure the total reward package attracts, motivates and retains the best people. In addition to the staff benefits you would expect of a top class employer, we offer generous leave provisions, a variety of health and well-being benefits plus support for both personal and professional development. And you'll be working every day in an positive atmosphere and culture with amazing colleagues!

    Here are some good reasons to join us!

    • Financial

      We know pay is important so we regularly check to make sure we are paying market average salaries.

      • Pension - The most substantial financial benefit West Kent offers you is employer contributions to a pension scheme. You will be ‘auto-enrolled’ into our direct contribution scheme with Royal London. You contribute at least 3% of your basic salary and West Kent will double match your own contribution (at its discretion) up to a maximum of 10% of your basic salary.
      • Life assurance - if you die while employed by West Kent a life assurance policy pays a lump sum of three times your annual salary to the person listed as your next of kin.
      • Income protection health insurance after six months' service (subject to the policy conditions), paying 50% of salary if you are off sick for more than six months.
      • Interest free season ticket loan for cost of train fare to and from work.
      • Occupational sick pay and maternity and parental leave pay
      • Shopping discount vouchers available through our Medicash health plan
    • Leave and working hours

      West Kent offers a range of flexible opportunities around leave and working hours. Among these are:

      • 25 days annual leave (increasing to 30 days after five years’ service) boosted by three additional days during Christmas closure. Leave is in proportion to hours worked.
      • Opportunity each year to buy or sell annual leave.
      • Annual leave can be booked by the hour.
      • Up to three days a year for volunteering leave.
      • Flexible working opportunities, such as job sharing or changing working hours or patterns.
      • Enhanced maternity, adoption and shared parental leave provisions.
    • Health and wellbeing

      We want our staff to be in top shape and look after themselves. So we encourage healthy lifestyles by offering these benefits:

      • £150 annual grant towards some sport, hobby or activity that enhances your well-being. 
      • Employee assistance programme for support with a variety of personal issues.
      • Active social committee with subsidised events.
      • Medicash health cash plan, including the following annual cover;
        • £65 Routine dental treatments
        •  £250 Dental accident and injury
        • £65 Optical
        • £200 Specialist consultations, diagnostic tests and scans including CT, MRI and PET scans
          £160 Complementary therapies – covers physiotherapy; sports massage, acupuncture; osteopathy and chiropractic treatments
        • £75 Alternative therapies – covers reflexology; reiki; Indian head massage, Bowen and Alexander technique, homeopathy, allergy testing and hypnotherapy as part of treatment plan
        • £20 Chiropody
        • £20 Prescriptions and flu jabs
        • £100 Health screening
    • Personal and career development

      We understand that investment in people leads to motivated staff and improved business performance. West Kent offers;

      • Regular one to ones with line management and a yearly review to look at performance. Staff are encouraged to talk about career aspirations and learning and development needs.
      • Job shadowing and secondment opportunities.
      • A coaching and mentoring programme.
      • Support for professional and vocational qualifications.
      • Reimbursement of professional membership fees for relevant organisations

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