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    To support West Kent to meet housing need by making the best use of our homes

    Salary £26,531 per annum
    Closing Date 25/01/2019 9:00:00 AM
    Job Reference HAL003
    Hours 37 hours per week
    Interview Date 04/02/2019
    Contract Type Full-time/Permanent

    This is an exciting opportunity for you to join our Allocations Team.

    We are looking for a proactive, efficient and determined person to support our customers to find the right home, either through the housing register, mutual exchange, transfer, decant or moving because they are under occupying.

    We want to ensure our tenants understand their responsibilities, aiming to enable them to sustain their tenancy; whilst also considering individual customer needs.

    You will have good relationships with our local authority and other partners to help them with their homeless and other housing duties.

    By effectively letting our homes you will also help to maximise West Kent income by minimising rent loss.

    For an informal discussion contact Jo Mahieu Head of Allocations on 01732 749472.

    Please note you must hold a valid driving licence, have access to a private vehicle and the post is also subject to a satisfactory Disclosure and Barring service check.


    • Job and person details

      Purpose of job

      To help meet housing need by making best use of our homes.


      • Make the best use of our homes by supporting customers to be in the right home whether through use of registers, mutual exchanges, transfers, decants and under-occupation
      • Maximise income by minimising rent loss through effective management of our empty homes and lettings processes.
      • Help customers to understand their responsibilities as tenants and how to sustain their tenancy.
      • Reduce under occupancy in our homes.
      • Administer the decant process to support the delivery of required works and achieve customer satisfaction.
      • Work with our partners to ensure our Home Standard is met.
      • Build relationships with local authorities and other partners to assist with their homeless and other housing duties.
      • Provide clear and accurate information to customers taking into account their individual needs, so they receive a genuine and positive experience.
      • Continuously support the development and use of ICT to provide an efficient, modern and responsive service.
      • Behave in a way that colleagues, customers and stakeholders experience you living West Kent values
      • Undertake other duties as required for the level of the post.

      Person details

      Experience, knowledge and skills

      • Current knowledge of housing allocations, mutual exchanges and homelessness.
      • Experience of delivering a positive customer focused service.
      • Proven communications, interpersonal and written skills adaptable to all audiences.
      • Proven ability to take ownership of challenging messages and difficult conversations with customers, colleagues and stakeholders to successfully resolve their issues.
      • Proficiency in Microsoft office packages. Confident in learning in-house bespoke systems.
      • Proven experience of being able to prioritise competing commitments and work accurately under pressure, whilst delivering excellent performance against agreed objectives.
      • Experience of interpreting and applying policy information
      • Ability to identify and make changes to improve performance
      • Ability to build and maintain positive relationships and collaborate with others to achieve outcomes
      • Self motivated to work independently and with the ability to self manage own learning
      • Experience of applying equality and diversity principles in all situations and tailoring services according to need

      Additional job details

      Working hours: 37 per week, Monday to Thursday 8.45am to 5.15pm and Friday 8.45am to 4.45pm.

    • About the team


      A good home is the foundation for getting on in life and my teams carry out the key roles of finding suitable homes for people and families, where they can live their lives and flourish. We allocate the homes and we deal with all residents' queries such as repairs and tenancy issues. We also help those who have particular needs such as supported housing, especially for older people.

      Deborah White - Housing Director


    • How to apply
      • Respond to the job advert

        Read the advert, the job and person details and all additional information carefully.

        If you want to go ahead, send your current CV along with your completed Applicant's Statement by email to or use the contact form below.

        The Applicant's Statement form allows you to demonstrate how you meet the criteria in our person details, enables us to consider your application fairly and helps us monitor our equality and diversity practices.

        Completing the Applicant's Statement

        In the 'How my knowledge, skills and experience match West Kent’s person details' section it's important to break up what you write into small paragraphs and write in full sentences. Use headings to help guide the reader’s eye to the most important information. Write in a style that makes your statement fresh and slightly different to the formal writing of your CV. Include such things as: 

        • Events from your education/career to date that make you especially suited to the job (including volunteer work/work experience).
        • What it is about the job that especially attracts you to it.
        • The skills and experience/ knowledge you have that is relevant to the job.
        • What is the unique contribution you can make to us? Check online for our vision and values and refer to these when describing how you can contribute.
        • Use the language from the job and person details and then relate that to your own experiences.
        • What are your career aims? Tailor your answer to the job you’re applying for. We want you to come across as a real person and not simply writing what you think we want to hear.

        Remember – skills are transferable. You may not have done exactly the job we are advertising, but if you have relevant skills, knowledge and experience from other jobs or aspects of life, tell us about it. 

      • What we will do when we receive your application

        If you're shortlisted, we’ll send you an invitation to interview, and sometimes other assessments, with the details of date, time, place and how to find us. We welcome applications from people with disabilities and aim to provide equality of opportunity to all applicants, so if we need to cater for any special circumstances, such as mobility issues, please let us know. 

      • Preparing for interview and assessment

        We want you to do well in your interview and any assessment tests we set, so we'll do our best to make you feel comfortable. You'll usually meet with the recruiting manager and one other person. Here are some tips to help you prepare. 

        • Use relevant examples when answering questions. 
        • If you have knowledge, skills or experience you think are really important to the job, please tell us about it when you get an opportunity or at the end of the formal questions.
        • Interviews are a two way conversation. We allow time at the end of the interview for you to ask us more questions about the job or West Kent.
      • How we decide

        We use a range of methods to assess how well your application meets our advertised person details. As well as the supporting information form, CV and interview, we sometimes set tests or other exercises to help us assess the key qualities you need to be successful in the job. The exercise is designed to be relevant to the job you are applying for and to test the skills you'll need. 

      • You got the job!


        We'll contact you by phone to offer you the job and follow up by writing to you with a contract of employment and details of your start date. Our offer is conditional on the results of a pre-employment health check and references. We may also require a Disclosure and Barring Service (DBS) check to be completed if you will work with adults or children in regulated activities. 

        Once you start working with us, you have a six month probation period, helping us both ensure you're getting the right induction and you're settling well into your job. 

    • Pay and Benefits

      We believe it's crucial that our people are fairly rewarded so we review our package and benchmark our salaries regularly to make sure the total reward package attracts, motivates and retains the best people. In addition to the staff benefits you would expect of a top class employer, we offer generous leave provisions, a variety of health and well-being benefits plus support for both personal and professional development. And you'll be working every day in an positive atmosphere and culture with amazing colleagues!

      Here are some good reasons to join us!

      • Financial

        We know pay is important so we regularly check to make sure we are paying market average salaries.

        • Pension - The most substantial financial benefit West Kent offers you is employer contributions to a pension scheme. You will be ‘auto-enrolled’ into our direct contribution scheme with Royal London. You contribute at least 3% of your basic salary and West Kent will double match your own contribution (at its discretion) up to a maximum of 10% of your basic salary.
        • Life assurance - if you die while employed by West Kent a life assurance policy pays a lump sum of three times your annual salary to the person listed as your next of kin.
        • Income protection health insurance after six months' service (subject to the policy conditions), paying 50% of salary if you are off sick for more than six months.
        • Interest free season ticket loan for cost of train fare to and from work.
        • Occupational sick pay and maternity and parental leave pay
        • Shopping discount vouchers available through our Medicash health plan
      • Leave and working hours

        West Kent offers a range of flexible opportunities around leave and working hours. Among these are:

        • 25 days annual leave (increasing to 30 days after five years’ service) boosted by three additional days during Christmas closure. Leave is in proportion to hours worked.
        • Opportunity each year to buy or sell annual leave.
        • Annual leave can be booked by the hour.
        • Up to three days a year for volunteering leave.
        • Flexible working opportunities, such as job sharing or changing working hours or patterns.
        • Enhanced maternity, adoption and shared parental leave provisions.
      • Health and wellbeing

        We want our staff to be in top shape and look after themselves. So we encourage healthy lifestyles by offering these benefits:

        • £150 annual grant towards some sport, hobby or activity that enhances your well-being. 
        • Employee assistance programme for support with a variety of personal issues.
        • Active social committee with subsidised events.
        • Medicash health cash plan, including the following annual cover;
          • £65 Routine dental treatments
          •  £250 Dental accident and injury
          • £65 Optical
          • £200 Specialist consultations, diagnostic tests and scans including CT, MRI and PET scans
            £160 Complementary therapies – covers physiotherapy; sports massage, acupuncture; osteopathy and chiropractic treatments
          • £75 Alternative therapies – covers reflexology; reiki; Indian head massage, Bowen and Alexander technique, homeopathy, allergy testing and hypnotherapy as part of treatment plan
          • £20 Chiropody
          • £20 Prescriptions and flu jabs
          • £100 Health screening
      • Personal and career development

        We understand that investment in people leads to motivated staff and improved business performance. West Kent offers;

        • Regular one to ones with line management and a yearly review to look at performance. Staff are encouraged to talk about career aspirations and learning and development needs.
        • Job shadowing and secondment opportunities.
        • A coaching and mentoring programme.
        • Support for professional and vocational qualifications.
        • Reimbursement of professional membership fees for relevant organisations

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