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    We have introduced a temporary complaints policy in response to COVID-19. This has changed our timescale for responding to complaints to 20 working days. 

    It’s always nice to hear when we get things right. If you think our staff are providing excellent service, please let us know the details so we can let them know that you say thanks.

    If we get things wrong we want to make them right and learn from our mistakes. We will try to resolve your complaint at the first opportunity but may pass the details of your complaint to the most appropriate person who will try to resolve your issue. 

    You can tell us about your complaints and compliments any way you choose:

    • Click one of the buttons below to fill in an online form
    • Call us on 01732 749400 or 0800 069 1122
    • Contact us through a friend or advocate.

    If you want to report anti-social behaviour, or a problem with a neighbour, please use the report anti-social behaviour form

    Say thanks to West Kent Make a complaint about West Kent 

    Report a repair  Report a problem with a neighbour or in your community