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Do you need some extra support to help you live independently?

If so, then we’re here to help. We offer a wide range of support to tenants, residents and people who are not West Kent residents but who may need some support to help them live independent lives. 

We support many diverse client groups and offer practical help and advice for a limited period of time to help you cope with things that are making it difficult for you to live at home. 

What kind of support do we offer?

We can:

  • Help you claim benefits and advise you about your entitlement
  • Help you manage debts, budgeting and household finances
  • Help you deal with general household letters and bills
  • Help you find appropriate support groups
  • Refer you to statutory and voluntary organisations
  • Help you apply for appropriate housing
  • Help you manage your tenancy
  • Give you advice and help to access training courses.

Our team of dedicated support staff put energy into empowering individuals while supporting choice and independence. For more information please contact the Communities team on 01732 749420.

  • Care Navigator service

    In partnership with Kent County Council (KCC) we offer a Care Navigator Service for the Sevenoaks district.

    This is a free community service supporting older people who may need information and help accessing services. Care Navigators support older people to maintain an independent lifestyle in their own home and live safely within their communities. They aim to:

    • reduce social isolation
    • improve economic well being
    • manage physical and mental health.

    We want to make sure older people feel in control and are at the centre of any decision about their welfare. Examples of the advice we can offer include:

    • benefits, work and training opportunities
    • housing, minor works, home aids and adaptations
    • physical and mental health issues
    • community activities
    • leisure activities
    • citizenship.

    We can also help direct people being discharged from Sevenoaks, Tunbridge Wells, Darent Valley and Princess Royal University hospitals to other organisations, agencies and relevant services. We take direct referrals from individuals and from agencies working with older people.

    If you think this service could benefit you or someone you know living in the Sevenoaks district please get in touch with us.  For other areas we can direct you to other Care Navigator services.

    For more information about Care Navigators or an informal chat please email CareNavigator@wkha.org.uk

  • Crisis prevention

    The Crisis service is open to all West Kent tenants who need support with maintaining their tenancies. This can include support with:

    • Debts
    • Arrears
    • Claiming benefits
    • Budgeting bills
    • Advocacy
    • Initial support with attending appointments and meetings
    • Liaising with other agencies.

    For further information or to be referred please contact us.

  • Family Advice Service

    The Family Advice Service provides intensive short-term support service for families with children under eight years old.

     We provide the following support: 

    • Being healthy: working with health visitors, and parenting advice
    • Being safe: setting boundaries and agreeing ways to keep your family safe from harm
    • Enjoying and achieving: helping children go to, and do well at school
    • Making a positive contribution: joining local clubs and activities and keeping out of trouble
    • Achieving economic wellbeing: supporting you into work and accessing benefits.

    If you live in Sevenoaks or Tunbridge Wells and you would like support please call us to discuss your needs.

    Using the Common Assessment Framework (CAF) we agree a plan with you (and other professionals such as teachers, health visitors and children’s centres working with your family) and decide what is needed to support your child and who is responsible for delivering the support. The plan is centered on your child.

    For more information please contact us.

  • Medway Local Welfare Provision

    Can you answer 'Yes' to these questions?

    • Are you a Medway resident?
    • Do you need help to feed your family or charge your pre-payment meters?
    • Have you suffered a crisis such as a fire, flood, burglary or robbery?
    • Are you fleeing your home due to harassment or domestic abuse?
    • Have you just left hospital, supported accommodation or prison and still waiting for your benefit applications to be processed?
    • Are you homeless and finally being re-settled into a permanent home?
    • Is your health and safety at risk due to any other recent crisis?

    Medway Local Welfare Provision Service (LWP) may be able to help you by providing you with:

    • Groceries for up to four days
    • Young child and baby food, milk and nappies
    • Utilities, gas and electricity pre payment
    • Beds and bedding, sofa, microwave.

    For more information call 0800 7720525 or complete the application form and email it to medwaylwp@westkentextra.org

    Please note:

    • Qualifying criteria applies
    • Applicants should be receiving or waiting to hear about a qualifying means tested benefit and must be a Medway Council resident
    • Supporting evidence is required and should include; proof of income, proof of residency, bank statements and evidence of exceptional circumstances.