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We aim to give an exceptional service to our customers. If we get things wrong we want to make them right and learn from our mistakes. We adopt a right person, right answer, first time approach and will try to resolve your complaint about our service to you at the first opportunity. We’ll pass the details of your complaint to the most appropriate person who will try to resolve your issue. You can read our complaints policy here.

If you want to complain about a neighbour please read our anti-social behaviour advice and report using the online form if necessary.

You can tell us about your complaints and compliments any way you choose:

  • Complete the contact form below - we'll respond within five working days
  • Phone 01732 749400 or 0800 069 1122
  • Call us
  • Contact us through a friend or advocate.
  • Give us a compliment

    Compliments

  • Make a complaint

    Complaints